Frequently Asked Questions
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For international orders, any applicable duties and taxes are calculated and shown at checkout. You'll see the full cost upfront, so there are no surprise charges on delivery, inshallah.
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Once your order is dispatched, we'll email you your tracking link. You can also use the Track Order page from this Support Hub at any time.
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Delivery times depend on your location and the shipping option selected at checkout. Express options are the fastest. For the most accurate estimate, please refer to our Shipping page or your confirmation email.
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Refunds are processed after your return arrives back with us and is checked. In most cases, this is completed within 7 working days after receipt.
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Start your return through our Returns page. Follow the steps to register your return, then send your item back using the instructions provided.
DIDN'T FIND THE ANSWER?
Don't hesitate to get in touch with out support team. Send us a message on WhatsApp and we'll respond as soon as possible In'Sha'Allah.